If you've booked a room by mistake, eg you will be staying in a twin room and your roommate also made a booking, or you booked the pre-sessional English accommodation when not necessary, please contact us as soon as you notice.
Depending on how early you let us know, we may be able to offer a partial refund (please see our cancelation terms and conditions). However if it is within 21 days of arrival, we cannot offer a refund, regardless of whether it was booked in error.