Many participants recognised the importance of transparency and the need to extend it, given that it is not always achieved.
Those kinds of reports, like the government do, responses to consultations, that’s a very healthy step, if we’re going straight into policy-making. Regulators don’t always do that. And it could be something that they do more systematically. [SH20]
Areas to improve transparency
Participants' comments showed that more transparency was needed throughout the process, including about: who is influencing the consultation process;
So, I do think that it should be very transparent, who’s meeting who, when they’re going in, how many times somebody goes in to try and get involved. I think it needs to be transparent. [SH31]
how evidence is being used;
Are all these responses sitting in an email box somewhere being discounted or are they being read one by one? Are each of these people being contacted again? I just have no idea, and that’s something I want to know more about. [SH13]
the nature of decision-making;
I think what needs to be clearer are not the very basic levels of policy decision making, but like a little bit more the levels that are somehow higher up where the important decisions are taken. So to let people know how certain aspects are decided upon of policies, and who has a voice in it and how it came to that policy; who was the contributor and so on. [PU1]
and links to outcomes:
I think what we just talked about in terms of having a report and final response at the end which demonstrated very clearly that submissions had been read and taken into account or opposing views have been considered. I think that goes some way towards giving people faith in the consultation process. [SH14]
Strategies for improving transparency
Participants proposed a range of strategies for improving transparency. They included: regular contact through the process;
I would just say, as far as possible, just try and contact them at relevant points in the development process and say, “This is what we’ve done so far, in relation to your answers, this is how we’ve used your answers, so far, and this maybe is the next stage that we’re going to.” [PU7]
using different types of communication to communicate about the process;
I could get a white paper from the government and just read it and say, “Blah, blah, blah.” But don’t assume that everybody can absorb that or actually understand it. You can’t make assumptions. Even do it in a way that maybe you could do like memory maps, or bubbles, where you can click on something and that will tell you some of the changes, how you’ve contributed and what your views were and you can take a data sample. I’m not being patronising, I’m not saying there’s stupid people, because I do law, I’m not an avid reader, I hate reading. I like reading small, tiny books [….] Develop a PowerPoint slide and then you could click on one bubble and it can talk about some of the input of different people and how your group, you could show the groups, how those groups relate to policy making. What are those things and how it is going to affect wider society? Stuff like that, make people start thinking, “Okay, I played a part in this.” They want to feel empowered, inclusion [...] Absolutely, they’ve got to feel included. [PU10]
transparency among stakeholders about funding;
If they’re being funded by someone to do something, that should be transparent. [...] I think funding has become relevant, because of what happened with the recent European Copyright Directive. It was very clear that the platforms had immense wealth and might… whereas the creative industries don’t have anything like the same funding and backing. [...] There just needs to be transparency all round, so that policy makers can see, and accord weight appropriately.’ [SH8]
If you're going to have people lobbying and saying, "We want this," it should be transparent as to why they're arguing it and from the background that they're arguing it. [SH9]