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AI Emergency service 911 calls: the limitations of AI

How reliable is artificial intelligence in critical, high-stakes situations? We speak to Professor Elizabeth Stokoe to explore the limitations of AI in emergency service calls.
How reliable is artificial intelligence in critical, high-stakes situations? We speak to Professor Elizabeth Stokoe to explore the limitations of AI in emergency service calls.
Tuesday 11 February 2025 | 7 minutes 10 seconds
Download File | 789.37MB

How reliable is artificial intelligence in critical, high-stakes situations? We speak to Professor Elizabeth Stokoe to explore the limitations of AI in emergency service calls.

Through conversation analysis, we break down the science behind the viral 911 pizza delivery call—revealing the hidden signals that AI-powered dispatch systems or voice assistants might miss. Can AI truly support police and ambulance dispatchers in life-or-death moments, or are human instincts and reactions still essential?

How reliable is artificial intelligence in critical, high-stakes situations? We speak to Professor Elizabeth Stokoe to explore the limitations of AI in emergency service calls.

Through conversation analysis, we break down the science behind the viral 911 pizza delivery call—revealing the hidden signals that AI-powered dispatch systems or voice assistants might miss. Can AI truly support police and ambulance dispatchers in life-or-death moments, or are human instincts and reactions still essential?