Complaints as Opportunities: What Can the National Health Service Learn from Negative Employee Feedback?

Author(s): Sai Kalvapalle

Type: Poster

Department: Department of Psychological and Behavioural Science

Exhibit no: 18


I used an unobtrusive data source (Glassdoor.co.uk) to aggregate and analyse NHS employee reviews.

The analysis revealed several problem areas, and substantiated the need for hospital employee voice in promoting patient safety.

I also provide theoretical interpretations, and a novel analytic tool.